FACTORS FOSTERING USER AND CUSTOMER EXPERIENCE.
We live in a world that is so dynamic such that everything is fast changing because of various reasons. These changes are taken as a common occurrence by many sectors in the economy. Business sector is the top most sectors than is faced with the rapid rate of change because of the technological advancement in the sector. Improvement of every business is much dependant on the business being able to deal with the frequent changes that faces it. User and customer experience is a fundament thing that any business that tries to neglect it will be gradually faced out of the market unawares.
The business must realize that the customers does not live in a static environment and thus their taste and preferences are subjected to constant change and since they are king in any business their changing demands must be met for the business to remain relevant in the market. There are several factors that promote the user and customer experience in any kind of business. Some factors are:.
Maturity of the organization.
The ability of the organization to develop strategies that will ensure that a pleasing customer experience is constantly maintained is termed as a mature organization. A mature organization succeed by testing each activity that may develop customer experience and ensure that the customer’s needs are aligned to their products and services.
Examination of the feelings of a person concerning a good tends to be trivial in the present mode of corporate operation. A customer would only respond on a product after obtaining it and using it and pinpointing its worth as well as demerits. We can all content to the notion that many people tend to show their emotions on social media and the response on the social media would rely on their choice on social media. It is undeniable that unsatisfied customers would have a negative attitude about and would post it in almost all the sites for people to see and desist from buying the product. On the contrary, if the Client was interested by product they would have pleasant comments about the merchandise would follow and individuals would have an optimistic like towards the product. A point where there exist a rising number of customers that express their thoughts about the product on a social media, it becomes obvious that the corporations have a high number of clientele. This rises from the reasoning that good comment about a product would invite high number of opinions. The feelings of the client additionally have an influence on the company. In any case a client leave a bad comment on the goods and services offered by the company, it would be the duty of the company to sought out sections where they might have missed the mark and clean the bad status about the customer.