It is good for a business owner to consider whether they will need a complete business system that has physical phones or they can opt for a virtual system that uses mobile devices. Every business owner needs to determine what phone service best suits their business needs. There is the traditional landline telephone service that is offered by the local or regional company and a Voice over Internet Protocol that is run on the Internet and is offered by many providers. When choosing a VoIP system the business owner has to decide whether they would like to house it internally on the company premises or they would rather the provider host it on the cloud.
Essentially VoIP systems can connect the business phone line to workers working remotely through their home phones or mobile gadgets. They work using a very intricate call forwarding system that forwards all calls made to the business number to the employees phones wherever they are. There are other benefits that these systems have apart from just being able to relay calls to employee phones and they include: screening of calls, automated responses, voicemail and online faxing.
The beauty about these phone systems is that they enable the employee to work from any place but still maintain company phone etiquette and handle company businesses no matter where they are. These phone systems have an assortment of benefits that employee can leverage on to conduct company business that are not available in the traditional phone systems. The downside of this system is double charging since they have to be processed through the mobile system carrier or the landline provider. In spite of this demerit they are still the best choice for companies that have their entire workforce or a majority of them working remotely.
The traditional phone system is the other option for any business owner and it is hosted by either a local company or a regional company. The other term used to refer to traditional phone systems is public switched telephone networks (PSTNs) and they have been designed to run on a wiring system. In order for one to use a land line they need an PBX-hardware on the business premises which is used to create extensions and enables other phone features like call directories and call transfers. Technology has advanced these days and business owners can still get a traditional phone system that is integrated in the business data network. The traditional phone systems are still a favourite among many businesses since they have been tried and tested in the past without fail and they are known for their reliability and affordability